Doctor On Call Access

Doctor Access (“Platform”) recognizes the importance of the protection of your personal data and is committed to ensuring the security and appropriate use of your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) and other relevant laws. This Privacy Policy is intended to provide you with details about the collection, use, and disclosure (processing) of your personal data, as well as your rights as a data subject.

Personal Data Collected by the PlatformThe Platform may collect your personal data, directly or indirectly, depending on the circumstances and services provided. This includes:

General personal data, such as name, surname, national ID number, passport number, contact address, telephone number, email, date of birth, gender, nationality, and photograph.

Sensitive personal data, such as health data, medical history, lab results, X-ray images, genetic information, religion, and blood type. The Platform will collect such data only when necessary and with your explicit consent unless the law allows otherwise.

Purpose of Personal Data ProcessingThe Platform will process your personal data for the following purposes:

To provide medical services, diagnoses, treatment, health checks, and continuous care.
To manage medical records and health information systems.
To coordinate and refer patients to other medical institutions when necessary.
To comply with laws and regulations, including those related to public health and safety.
To communicate and provide information about medical services or public interest notifications.
To improve the quality of healthcare services and healthcare innovations (with anonymized data).
For internal audits, risk management, and security measures.

Disclosure of Personal Data

The Platform may disclose your personal data to third parties as necessary, such as:

Physicians, specialists, and healthcare personnel involved in your treatment.
Government agencies or regulators, as required by law.
Insurance companies and health benefit providers.
Partner hospitals, clinics, laboratories, or medical service providers.
Service providers and contractors under confidentiality obligations.

The Platform will ensure that such third parties implement appropriate personal data protection measures.

Retention PeriodThe Platform will retain your personal data only as long as necessary for the purposes stated and in accordance with legal requirements. After the retention period, the data will be securely deleted or anonymized.

Rights of the Data SubjectYou have the following rights under the Personal Data Protection Act:

The right to access and obtain a copy of your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion or destruction of data when it is no longer necessary.
The right to object to the processing of your data.
The right to restrict the use of your data.
The right to withdraw consent at any time.
The right to file a complaint with the Personal Data Protection Committee.

Location Data

We collect and use location data (including background location) from doctors who use our app to receive patient consultation requests. This data is used to calculate the distance between doctors and patients in real time, allowing our system to assign consultation requests based on proximity. Location data is only used for operational purposes and is not shared with third parties unless required by law. Users are notified and must grant permission before any location data is collected.

Contact Information

If you have any questions, requests, or concerns about your personal data, please contact:

Data Protection Officer (DPO)Doctor on Call AccessPhone: +66 81 8196817Email: info@doctoroncall-access.com

Doctor On Call Access service is not intended for emergencies or life-threatening conditions. Please call 1669 or visit the nearest emergency room for urgent medical care.The services provided are for general and primary medical care only. A comprehensive clinical evaluation, including additional tests or specialist referrals, may be required for further diagnosis and ongoing treatment management.

Doctor On Call Access Company Limited

Personal Data Collected by the PlatformThe Platform may collect your personal data, directly or indirectly, depending on the circumstances and services provided. This includes:

General personal data, such as name, surname, national ID number, passport number, contact address, telephone number, email, date of birth, gender, nationality, and photograph.

Sensitive personal data, such as health data, medical history, lab results, X-ray images, genetic information, religion, and blood type. The Platform will collect such data only when necessary and with your explicit consent unless the law allows otherwise.

Purpose of Personal Data ProcessingThe Platform will process your personal data for the following purposes:

To provide medical services, diagnoses, treatment, health checks, and continuous care.
To manage medical records and health information systems.
To coordinate and refer patients to other medical institutions when necessary.
To comply with laws and regulations, including those related to public health and safety.
To communicate and provide information about medical services or public interest notifications.
To improve the quality of healthcare services and healthcare innovations (with anonymized data).
For internal audits, risk management, and security measures.

Disclosure of Personal Data

The Platform may disclose your personal data to third parties as necessary, such as:

Physicians, specialists, and healthcare personnel involved in your treatment.
Government agencies or regulators, as required by law.
Insurance companies and health benefit providers.
Partner hospitals, clinics, laboratories, or medical service providers.
Service providers and contractors under confidentiality obligations.

The Platform will ensure that such third parties implement appropriate personal data protection measures.

Rights of the Data SubjectYou have the following rights under the Personal Data Protection Act:

The right to access and obtain a copy of your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion or destruction of data when it is no longer necessary.
The right to object to the processing of your data.
The right to restrict the use of your data.
The right to withdraw consent at any time.
The right to file a complaint with the Personal Data Protection Committee.

Location DataWe collect and use location data (including background location) from doctors who use our app to receive patient consultation requests. This data is used to calculate the distance between doctors and patients in real time, allowing our system to assign consultation requests based on proximity. Location data is only used for operational purposes and is not shared with third parties unless required by law. Users are notified and must grant permission before any location data is collected.

Contact Information

If you have any questions, requests, or concerns about your personal data, please contact:

Data Protection Officer (DPO)Doctor on Call AccessPhone: +66 81 8196817Email: info@doctoroncall-access.com

Doctor On Call Access Company Limited

Personal Data Collected by the PlatformThe Platform may collect your personal data, directly or indirectly, depending on the circumstances and services provided. This includes:

General personal data, such as name, surname, national ID number, passport number, contact address, telephone number, email, date of birth, gender, nationality, and photograph.

Sensitive personal data, such as health data, medical history, lab results, X-ray images, genetic information, religion, and blood type. The Platform will collect such data only when necessary and with your explicit consent unless the law allows otherwise.

Purpose of Personal Data ProcessingThe Platform will process your personal data for the following purposes:

To provide medical services, diagnoses, treatment, health checks, and continuous care.
To manage medical records and health information systems.
To coordinate and refer patients to other medical institutions when necessary.
To comply with laws and regulations, including those related to public health and safety.
To communicate and provide information about medical services or public interest notifications.
To improve the quality of healthcare services and healthcare innovations (with anonymized data).
For internal audits, risk management, and security measures.

Disclosure of Personal Data

The Platform may disclose your personal data to third parties as necessary, such as:

Physicians, specialists, and healthcare personnel involved in your treatment.
Government agencies or regulators, as required by law.
Insurance companies and health benefit providers.
Partner hospitals, clinics, laboratories, or medical service providers.
Service providers and contractors under confidentiality obligations.

The Platform will ensure that such third parties implement appropriate personal data protection measures.

Rights of the Data SubjectYou have the following rights under the Personal Data Protection Act:

The right to access and obtain a copy of your personal data.
The right to request correction of inaccurate or incomplete data.
The right to request deletion or destruction of data when it is no longer necessary.
The right to object to the processing of your data.
The right to restrict the use of your data.
The right to withdraw consent at any time.
The right to file a complaint with the Personal Data Protection Committee.

Contact Information

If you have any questions, requests, or concerns about your personal data, please contact:

Data Protection Officer (DPO)Doctor on Call AccessPhone: +66 81 8196817Email: info@doctoroncall-access.com

Doctor On Call Access service is not intended for emergencies or life-threatening conditions. Please call 191 or visit the nearest emergency room for urgent medical care.Services provided are for general medical care and consultation purposes and do not substitute for a full clinical evaluation. Always follow up with your primary care physician for ongoing medical management.

Doctor On Call Access Company Limited